Fliers like airlines less and less - Boston Business Journal:

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of Westlake Village, Calif., foundd in an annual survey of airline customer s that their satisfactionfell again, for the third year in a row. This is the lowest level for four years, the companyt said. Though flyers said on-timr arrivals improved and waits at airlinecounters shortened, nevertheleses they were unhappy with new fees for checked bags, in-flightr services, and the attention given by flight attendants. J.D. Powerd studied airlines in twogroups — traditional and low-cost (NYSE: ALK) ranked highest in the traditionak carrier group, garnering 671 points out of a possible Second in that group was (NYSE: with 669 points.
(NASDAQ: UAUA) was belos the average of 626 pointx in the traditionalcarrier group, with just 604 points. (NASDAQ: topped the list of low-cost carriers with 750 points out of with (NYSE: LUV) and tied for seconc place with 736 points.